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FAQ & Policies
Everything you need to know — frequently asked questions, cancellation, refund, and privacy policies
General & Services
What services does Isiphosethu Travel Services provide?
Who can use your services?
Booking & Payments
How do I confirm my booking?
What are your payment terms?
Do you accept credit cards?
Cancellation Policy
What happens if I need to cancel?
Are air tickets refundable?
What if Isiphosethu cancels the trip?
Refund Policy
How are refunds processed?
Can I get a refund if I miss my travel date?
Privacy Policy
How does Isiphosethu Travel use my personal information?
Is my payment information secure?
How can I request deletion of my data?
Travel Documents & Insurance
Do I really need travel insurance?
Can you help with my visa?
What documents do I need for international travel?
Shuttle & Transfer Services
Where do your shuttles operate?
How far in advance should I book a shuttle?
What is your wait policy for airport pickups?
What is the luggage limit for shuttles?